Do you deal with someone who repeatedly puts people down? Who blames everyone else for what goes wrong? Chances are you’re dealing with a bully – or what I call a 5%er.
Browsing CategoryCommunication
Stop Should-ing On Yourself – The Better Newsletter #36
Years ago, I had the privilege of working for Rod Laver. One day after our national tennis camp, Rod asked if I’d like to “hit for a bit,” which was his way of…
I’m SO Angry! – The Better Newsletter #34
I let a friend use my lake cottage, for free. When I arrived the next weekend, I couldn’t believe what a mess he left…
Messages That Matter – The Better Newsletter #32
People often tell me, “I’m a business owner, not a speaker.” I reply back with…
Accident or Opportunity? – The Better Newsletter #31
Several years ago, I was driving west as part of my Year by the Water. I didn’t book hotels in advance because…
When Were You Last Happy? – The Better Newsletter #30
I’ll always remember attending a talk on “happiness” presented by a well-known professor…
From Worry to Wonder – The Better Newsletter #28
A client preparing a presentation told me, “I know it’s important to share stories, but I don’t have any.” I told her…
Set the S.C.E.N.E. With Stories – The Better Newsletter #27
A client preparing a presentation told me, “I know it’s important to share stories, but I don’t have any.” I told her…
Listen Up, Literally – The Better Newsletter #26
A woman told our group that her friend had recently gotten laid off. She tried to commiserate by saying “I know just how you feel.” Her friend fired back, “You do NOT know how I feel.”
What’s Your Problem? – The Better Newsletter #25
A receptionist at a medical center I presented a program for told me, “I never understood why people were so rude to me when I was so nice to them. Then I realized I used what you call ‘fighting phrases’ all the time.