Years ago, I presented a Tongue Fu! seminar about conflict resolution and put up a slide with my adaptation of Eleanor Roosevelt’s quote which said, ‘No one can make us mad without our consent.’ A woman raised her hand and said, “I agree because I’ve lived through it.
Posts Taggedconflict resolution
Want to Know What To Say – When You Don’t Know What To Say?
Would you like to know what to say when you don’t know what to say? Would you like to be able to think on your feet and respond proactively when people are being unfair, unkind…