Years ago, I presented a Tongue Fu! seminar about conflict resolution and put up a slide with my adaptation of Eleanor Roosevelt’s quote which said, ‘No one can make us mad without our consent.’ A woman raised her hand and said, “I agree because I’ve lived through it.
Posts Taggeddifficult people
Turn a NO into a YES
“If you stick to what you know; you’ll sell yourself short.” – singer Carrie Underwood If you stick to what you know … you’ll get a no. Instead, ask yourself, “Why will my decision-makers say…
Want to Know What To Say – When You Don’t Know What To Say?
Would you like to know what to say when you don’t know what to say? Would you like to be able to think on your feet and respond proactively when people are being unfair, unkind…